Help & FAQs

Small Help is a philanthropic crowdfunding platform that mobilises a community of small givers to fund timely, life‑saving medical care for indigent patients across Africa. We prioritise transparency, verification, and direct payments to hospitals.

We confirm documents and call hospitals directly before publishing a case. Checks may include phone verification with the organiser, validation of hospital invoices, contact with hospital staff, NGO/partner endorsement, and—when critical—physical verification.

Donations are pooled to a campaign wallet and paid directly to the hospital for approved procedures—never cash to patients. Receipts and disbursement logs are added to campaign updates and the Transparency page.

Yes. Receipts, disbursement logs, and hospital confirmations are published on the campaign and Transparency pages.

Paystack (cards, bank transfer, local wallets). One‑time or monthly giving.

NGN and any other currencies Paystack supports. Non‑NGN gifts may settle in NGN for reporting.

Processor fees apply. A small platform fee may support verification, support, and technology. Fees are shown at checkout and reflected in transparency metrics.

Yes. An email receipt is sent after each successful donation. Recurring gifts receive a receipt each cycle. Summaries available on request.

Possible only before funds are paid to a hospital. After disbursement to a provider, refunds are generally not possible. Contact info@smallhelp.org.

Click Start a Campaign and follow the steps: organiser profile, patient details, state & LGA, hospital info, documents (invoice/medical report), and story. Submit for verification.

Yes (with admin oversight). Significant edits (new invoices, diagnosis updates) appear in the case’s update history.

We show total raised, disbursed amounts, receipts, and hospital confirmations. Platform‑level stats (people helped, total raised, active cases, disbursed ratio) are on the Transparency page.

Multi‑layer verification, hospital‑first payments, audit logs, anomaly detection, and NGO/partner endorsements. Suspicious cases are rejected or suspended.

Yes. Paystack processes payments using PCI‑DSS compliant systems. We never store full card details.

Yes. Set up on the Donate widget/page. You can pause or cancel anytime via your receipt link or by contacting support.

After treatment, we or the organiser share updates—photos/videos, discharge summaries, and thank‑you notes—on the campaign page and Success Stories.