Privacy Policy

1. Introduction

Small Help Humanitarian Foundation (“Small Help”, “we”, “our”, “us”) operates a philanthropic crowdfunding platform to fund urgent medical care for indigent patients across Africa. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit our website, create or donate to a campaign, or otherwise interact with us.

2. Scope

This Policy applies to visitors, donors, organisers, patients or their representatives, volunteers, partners, and vendors who interact with our services.

3. Information we collect

• Account & profile: name, email, phone, password hash, location (state/LGA), profile photo.
• Campaign data: patient details, hospital information, invoices, medical reports, media uploaded, updates, communications.
• Donations: amounts, currency, timestamps, messages, gift preferences (e.g., recurring). We never store full card numbers.
• Device & usage: IP address, browser, cookies, pages viewed, referral data, approximate location.
• Communications: emails, support requests, verification records and call notes.

4. Sources of information

We collect information directly from you, from publicly available sources, from hospitals and verification partners, and automatically via cookies and similar technologies.

5. Legal bases for processing

• Consent (e.g., email marketing, publishing photos/videos).
• Contract (providing the platform and donation services).
• Legal obligation (compliance, tax, anti‑fraud).
• Legitimate interests (service improvement, security, transparency).
• Vital interests (when processing is necessary to protect life in emergencies).

6. How we use information

• Operate and improve the platform, process donations and disbursements.
• Verify campaigns and prevent fraud or misuse.
• Communicate with you about transactions, updates, and support.
• Publish transparency metrics, success stories, and impact reports.
• Comply with law and enforce our terms.

7. Cookies & analytics

We use cookies to keep you signed in, remember preferences, and understand site usage. You can control cookies in your browser. We may use privacy‑respecting analytics for aggregate insights.

8. Payments

Payments are processed by Paystack and other processors as applicable. They may collect personal and payment data under their own policies. We receive limited transaction metadata and do not store full card details.

9. Sharing information

• Hospitals & partners: to verify cases, confirm treatments, and make disbursements.
• Service providers: hosting, email, analytics, fraud prevention—bound by confidentiality.
• Legal & safety: to comply with law, respond to lawful requests, or protect rights and safety.
• Organisers/updates: campaign updates and media you submit may be shown publicly.

10. International transfers

Where data is transferred across borders, we use appropriate safeguards required by applicable law.

11. Data retention

We keep information for as long as necessary for the purposes described and to meet legal, accounting, or reporting requirements. When no longer needed, we securely delete or anonymise data.

12. Security

We use administrative, technical, and physical safeguards to protect information. No system is 100% secure, but we continually improve our controls and practices.

13. Children’s data

Our services are not directed to children under 13. For patient stories involving minors, we rely on the consent of parents or legal guardians.

14. Your rights

Subject to local law (e.g., Nigeria’s NDPR and similar frameworks), you may have rights to access, correct, delete, or restrict processing of your data, and to object or withdraw consent. Contact us to exercise these rights.

15. Communications

You can opt out of non‑transactional emails anytime using the unsubscribe link or by emailing us.

16. Contact

Email: info@smallhelp.org

17. Changes to this Policy

We may update this Policy from time to time. We will post the new date at the top and, where appropriate, notify you by email or site notice.