Help Center
How can we help?
Find quick answers, or reach us directly. We’re here to help donors and campaigners succeed.
Frequently asked questions
Start here for the most common questions from donors and campaigners.
How do I get a receipt for my donation? receipts
We email receipts automatically after a successful donation. If you didn’t receive one, check spam and then contact us with your email and approximate time of donation.
Can I request a refund? refunds
Donations are generally non-refundable. In limited cases (e.g., duplicate charge or confirmed error), we can assist. Please contact us with your reference details.
What documents are required to start a campaign? campaigns
You’ll need valid ID, medical reports, and hospital details. We may request additional verification from partners or hospitals before publishing.
How are funds disbursed? payments
Funds are disbursed directly to hospitals or partners after verification. We don’t pay beneficiaries directly except in approved circumstances.
I didn’t get my login code. What should I do? account
Check spam or promotions tabs and confirm your email is correct. If it still doesn’t arrive, wait 60 seconds and try again. You can also reach out and we’ll assist.
Where can I see reports and success stories? transparency
Visit our transparency page for process and reporting, and success stories for outcomes.